Learn how Strongpoint is driving confidence and compliance at a groundbreaking CPaaS company
Every day, Bandwidth.com is helping people stay connected. The company’s products are essential to running Zoom, Google Hangouts and other telecom apps — and, as a result, essential to how we work and connect today.
Like a lot of companies that experienced rapid growth in the past few years, Bandwidth needed their ERP systems to evolve quickly. But evolution requires ongoing change and, unless you have the right processes in place, change can put big-picture goals like regulatory compliance and security in jeopardy.
We recently sat down with Bandwidth’s Director of Financial Systems, Shawn Blackburn, and NetSuite admins Emily Tillis and Robert Barker, to discuss the role Strongpoint plays in their ERP systems.
Bandwidth initially purchased Strongpoint to help with change management as their NetSuite account grew in complexity — but quickly learned that it was incredibly useful for SOX compliance, too. As you’ll see in the video below, Strongpoint’s reports and controls have made the audit process so much easier and less stressful.
Audit Readiness Made Easy
Noncompliant change reports help the Bandwidth team stay on top of any request that could potentially be an issue at audit. Weekly standup meetings give them space to resolve and review these concerns, while maintaining segregation of duties.
Strongpoint Agent is another big part of their compliance process. Instant email notifications have improved communication between IT and Finance, while avoiding the need for time-consuming discovery.
“It’s been a great tool,” Tillis told us. During audit time, “it really helps to have those checks and balances.”
Managing Change With Strongpoint
Bandwidth still uses Strongpoint to manage change requests in their account. As with audit prep, they’re building better processes from the ground up, and enjoying increased confidence and significantly less rework as a result.
Without Strongpoint, “It’s really easy to be like, ‘I think that’s fine, I think we can change that and it won't touch anything.” Barker said. “And then we go into production and it all breaks!”
“That was where it really shined for us,” Blackburn added. “Being able to feel like we’re not going to just break the system and not have any idea what we did.”
With just a few custom policies in place, they’re able to instantly differentiate between changes that require scrutiny — “anything that’s considered part of a normal day for an admin,” as Barker put it — and those that could potentially affect a workflow or script.
What’s The Bottom Line?
Strongpoint’s tight processes and intelligent controls have been a game-changer for the admin team at Bandwidth. “It saves us a lot of time and anxiety,” Barker said.
But it was Blackburn who had the highest praise for Strongpoint. “There have been no surprises,” he told us.
After all, isn’t that what everyone wants from their audit software?
Watch the video below for some highlights of our conversation, or head over to our YouTube channel to view the whole thing.
See how Strongpoint can make your next audit faster, easier and less stressful. Reach out to one of our team members to book a demo:
