Visually depicting the scripts and creating hierarchical diagrams help you to create comprehensive documentation that people of varying levels of technical experience can understand. Script documentation in NetSuite is critical for business continuity and improvement. However, script documentation is rarely developed and when it is, it is very difficult for anyone to understand. A long text document requires the reader to visualize and track the information about the script in their minds, which can be very difficult. Consequently, businesses have a very hard time fixing and improving their scripts.
Our clients have found it very useful to have some script information depicted as visual diagrams. It enables them to see how the script fits into the process from a business perspective and then drill down into more detailed levels to understand the nuts and bolts of how it works.