Case Study: Travel/Finance
How a multinational travel and finance company automated key parts of their compliance workflow
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“An 11/10 product!”
Highlights
- AUTOMATED COMPLIANCE WORKFLOW
- DRASTICALLY REDUCED UNUSED SAVED SEARCHES
- FASTER, MORE EFFECTIVE CHANGE REQUESTS
- REDUCED RISK OF NONCOMPLIANT CHANGES
All around the world, our customer is helping businesses work and move efficiently. The company’s more than 12,000 counselors, planners and other professionals deliver comprehensive business travel solutions and on-the-ground expertise for organizations of every size.
They started using Strongpoint in late 2018. Since then, we’ve helped them streamline their change management processes, so they can serve their own customers with improved accuracy and accountability.
Audit Readiness Made Easy
As a publicly traded company, our customer was an ideal match for our Enterprise Compliance product — the most full-featured iteration of the Strongpoint metadata engine.
Getting on board was quick and painless. Working closely with our team, they were able to develop a comprehensive adoption plan that would streamline the process while positioning them to make the best use of Strongpoint.
Within three months, their team was using our ITGC module to automate key parts of their compliance workflows, saving them time and money while reducing the risk of issues during an audit.
3 Months
To automated audit readiness
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+2500
Unused saved searches archived
Reaching Cruising Altitude
With ITGC up and running, we began training staff on some of Strongpoint’s additional features. Today, IT team members regularly use our product to run noncompliance reports and get deeper insights into their account using the ERD.
Strongpoint also played a key role in a major cleanup project. Prior to using our product, their NetSuite account was bloated with over 5000 saved searches. Today, that number has been cut to nearly half. And because Strongpoint checks every saved search for critical script, workflow, field, alert or dashboard dependencies, they were able to do so without putting their account at risk.
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Learn how to identify and remove unused saved searches as part of a comprehensive NetSuite cleanup project
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Upgrading to First Class
Before starting with Strongpoint, this customer was managing change requests in Jira, and emailing senior management for approvals. This created a major bottleneck in that each change, no matter how risky, would need to be emailed and reviewed — slowing down dev times and taxing internal resources.
Strongpoint integrates seamlessly with Jira and, for many clients, this is the best option for approval management. For this company, however, it made the most sense to move out of Jira entirely and use Strongpoint’s Change Request feature exclusively.
“It’s been a success across the board,” notes the company’s Lead NetSuite Engineer. Now, their team enjoys “significantly better insight as to what is going to be impacted indirectly when we are making changes.
“For our developers, this is allowing us to get out in front of issues better, and for our leaders, they are asking better questions: Have we thought about all the use cases? Who did the regression testing for the indirect changes?”
It’s been a success across the board!
For our developers, this is allowing us to get out in front of issues better, and for our leaders, they are asking better questions: Have we thought about all the use cases? Who did the regression testing for the indirect changes?
Planning the Next Journey
The next steps for this customer will involve implementing our Segregation of Duties (SoD) module. SoD integrates into the employee record in NetSuite, providing instant feedback on proposed role and permission changes, and automatically blocking risky scenarios. SoD ships with a wide range of predefined rules — a key part of the implementation process is determining which of these are best for a given organization.
The Agent Controls module is a natural complement to SoD and a logical progression. In similar large organizations, conflicting roles and permissions will inevitably arise — Agent Controls ensures they are not abused and that sensitive financial data remains secure as the organization and its team evolve.
Meet the Flight Crew
Our customer had strong praise for Strongpoint’s customer success team: “Valerie and Leo have both been really impressive. They’re quick to respond, knowledgeable, patient, and have good senses of humor.”
Strongpoint Customer Success Manager Valerie Callahan was quick to echo this sentiment. “their team has been really involved throughout the process, and is committed to doing everything it needs to do,” she said. “Best of all, even though we’ve been focused on getting things done, they’ve been really fun to work with, every step of the way!”
Valerie and Leo have both been really impressive. They’re quick to respond, knowledgeable, patient, and have good senses of humor.
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